Terms & Conditions

These terms and conditions govern your use of our services; by placing an order with us, you accept these terms and conditions in full. 
We have the right to modify our Terms and Conditions of Business, so please review them periodically. These terms can only be varied with the written consent of MOG & BIRD.

Place an order

Any orders placed via telephone are at the customers risk. We cannot take responsibility for any miscommunications and/or errors that may occur. We strongly recommend that customers order via email nora@mogandbird.com.

Prices
Since our services are bespoke we will contact you and provide a full quotation before any job is undertaken. Any prices which are shown are in Pounds Sterling (GBP) and are shown including VAT unless otherwise indicated.
All prices quoted are valid for 30 days every effort is made to maintain our prices, but these can change without notice.

Order Fulfilment time frame

Our aim is to complete every order within two weeks from date when full payment has been received. However, we always try to fulfil them ASAP, it is depends of garment quantity, decoration technique or time of the year. When placing order on or around UK Bank Holiday please be aware that delays may occur, because our suppliers may not operating in standard working hours and we are not able to get all necessary products and media to complete your order.

File formats

You must provide production ready designs in Adobe Illustrator (AI), Scalable Vector Graphics (SVG) file format or a High Resolution (at least 300 dpi) Portable Network Graphics (PNG) file. If this is not possible, a redrawing fee may be charged.

Visual Approval for Services
All colors in a design will be matched to the closest in house stock ink color. For exact color matches please provide Pantone colour codes, please be aware that colours may vary with your monitor settings, software and environmental light etc.
Once your payment has been received, we will create and send a Visual Mock Up (the visual product template images that are used to present your designs, this means they may not reflect the actual product) to you. Once you have approved the visual layout your decision is final. Cancellations are not accepted after this stage.
It is the responsibility of the customer to approve the artwork before we go to print. We take no responsibility for any mistakes in the design once the artwork has been confirmed.
It is the client’s responsibility to gain authorisation to use any copyrighted, trademarked or otherwise licensed material/ logos in their order. We will not be held liable for use of copyrighted, trademarked or otherwise licensed logos, designs or artwork in products supplied to your specifications.

Garment Supply
Please note, we order blank garments and clothing from wholesaler distributors. All sizes and colors shown online on the catalogue are not under our control, and we cannot be held responsible for color variations from on screen colors to real product colors, nor can we be held responsible for sizing issues. We highly recommend ordering samples to ensure these size and color problems are not experienced. The customer mustn’t rely of their perceived size, always refer to the measurements for greater accuracy.
Blank samples ordered are non-refundable and charged at the single unit price, plus carriage and may be subject to an administration fee, which will be detailed on the invoice.

Print/Embroidery only service
When you are supplying the goods for customization, you’re sending / delivering the garments to us at your own risk. If they are lost in transit we will not be held responsible. You must track the delivery and handle any issues that arise in delivery.

In addition, we recommend test prints to ensure that the products are suitable for the printing technique that you require.
We can’t guarantee 100% perfection on goods you supply. You must be aware of spoilage factor, which means that if you are supplying the products and there are problems with the print or damage to the garments due to the printing, we will not be held responsible for any of the cost of the garments / products due to spoilage factor.

Cancellations
Cancellation of an order must be confirmed in writing to us. Any work undertaken by us prior to the notification of cancellation will be charged in full as we may have already ordered stock, prepared artwork or re-organized production of other jobs . We keep the rights to cancel any order at any time.

Guarantee

Print will last lifetime of the garment, if not, we will re-print it at our own cost.

Loss of Earnings
We cannot, and will not, be held responsible for any loss of earnings, real or projected, as a result of an order being lost, arriving late, or not being as expected.

Print/Embroidery only service
When you are supplying the goods for customization, you’re sending / delivering the garments to us at your own risk. If they are lost in transit we will not be held responsible. You must track the delivery and handle any issues that arise in delivery.

In addition, we recommend test prints to ensure that the products are suitable for the printing technique that you require.
We can’t guarantee 100% perfection on goods you supply. You must be aware of spoilage factor, which means that if you are supplying the products and there are problems with the print or damage to the garments due to the printing, we will not be held responsible for any of the cost of the garments / products due to spoilage factor.

Delivery
Delivery times stated are approximate, but we endeavour to dispatch orders within the agreed times.
It is the customers responsibility to ensure that their delivery details are correct. We take no responsibility for orders that fail to be delivered due to incorrect information or addresses that are closed or inaccessible at the time of delivery.
We cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods.
MOG & BIRD  will take no responsibility for loss or damage or delay to your order and we will will not be responsible for refund of any form. If your package shows signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. By accepting delivery you are confirming the packaging and delivery is in perfect order.

Returns
Personalized items will only be eligible for a refund or exchange if the garment itself is faulty. Personalized items are exempt from the Consumer Contracts Regulations. If you believe your garments are defective you must contact MOG & BIRD within 48 hours of delivery. Returns will not be accepted unless you receive written confirmation to do so by us. Faulty or incorrect items must be returned to us, initially at the customer’s expense. If the product(s) is deemed to be faulty or incorrect, we will replace the item(s) and reimburse the cost of the return postage. Refunds can only be issued to the initial payment method.
Please note that complaints outside of 14 days will not be accepted.

How to Reach Us

If you have any questions or concerns about these Terms & Conditions, please contact us through  our website’s contact form or via email nora@mogandbird.commay